Shipping

Standard shipping within the United States is included in the listed bag price. Ready-to-ship bags are prepared and shipped within 3–5 business days after an order is placed. Custom bags ship in approximately 3–4 weeks after the order and design are confirmed. Delivery time after shipment depends on the carrier and destination.

If we cannot ship within the stated timeframe, we’ll contact you about the delay and your options, including cancellation and a refund.

Returns & Refunds

You can request a return for a ready-to-ship bag within 30 days of delivery. To be eligible, the bag must be unused and in the condition you received it. Email desireemariahllc@gmail.com with your order number to start a return and receive instructions. Please contact us before sending an item back.

Final sale: Custom bags and press-on nail kits are final sale. They cannot be returned or exchanged for a change of mind. If either arrives damaged or incorrect, contact us using the instructions below.

For an eligible change-of-mind return, you pay the return postage. After we receive and inspect an eligible return, we’ll refund the purchase to the original payment method. Your payment provider may take additional time to post it.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, email desireemariahllc@gmail.com as soon as you can with your order number and photos of the issue. We’ll help resolve it and cover return postage when a return is needed because we sent the wrong item or it arrived damaged.

Contact

Questions about an order or these policies? Email desireemariahllc@gmail.com.