Shipping & Order FAQ

Standard shipping within the United States is included in the listed price for all items. Optional Express shipping costs extra at checkout.

Ready-to-ship bags are prepared and shipped within 3–5 business days after your order is placed. This is the time before shipment; delivery time afterward depends on the carrier and destination.

Custom bags ship in approximately 3–4 weeks after your order and design are confirmed. Delivery time after shipment depends on the carrier. After checkout, email your order number, design ideas, colors, and any inspiration photos so we can confirm your design before production.

Check your product listing for any specific timing information. For a shipping estimate for press-on nails or a bundle, contact us with the product name before ordering, or your order number if you have already ordered.

Use the tracking details in your shipping confirmation when they are available. If you cannot find your confirmation or need an update, email us with your order number. Check your spam or junk folder for order emails.

Optional Express shipping costs extra at checkout. A faster delivery service does not shorten custom production time. Contact us before ordering if you need an item by a specific date so we can discuss availability.

If we cannot ship within the stated timeframe, we will contact you about the delay and your options, including cancellation and a refund. For delivery updates after shipment, check your tracking information or contact us with your order number.

Email us as soon as possible with your order number and the change you need. We will check whether the change is still possible. Please review your address, items, and nail size carefully before checkout.

You can request a return for an unused ready-to-ship bag in its original received condition within 30 days of delivery. Contact us with your order number before sending it back. You pay return postage for an eligible change-of-mind return. Custom bags and press-on nail kits are final sale and cannot be returned or exchanged for a change of mind. Read our Store Policies for full details.

Email us as soon as you can with your order number and photos of the issue. We will help resolve it and cover return postage when a return is needed because we sent the wrong item or it arrived damaged.

After we receive and inspect an eligible return, we refund the purchase to the original payment method. Your payment provider may take additional time to post the refund.

Check the size available on the listing and confirm your fit before ordering. A nail sizing kit is available separately. Each press-on set includes a prep starter kit with a nail file, glue, sticky tabs, cuticle pusher, buffing pad, and acrylic brush.

Email desireemariahllc@gmail.com with your order number and question. For an item issue, please include clear photos.

Our Bag & Nail Care Guide covers gentle bag cleaning and storage, plus nail application, daily care, removal, and storage.